Frequently Asked Questions

General Information and Access

What is the hotel address?

90 Bd de la 36ème division du Texas, 83700 Saint-Raphaël, France

Is there valet parking? If so, how does the valet parking work?

Parking available from 7:30am to 11pm. Cost is €22 per day.

What parking options are available at the hotel?

Outdoor parking (€22/day), booking mandatory. Electric charging available at extra cost.

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Yes, you may leave your car after check-out at no additional charge.

Is there an airport nearby?

The nearest airport is Nice Côte d’Azur Airport (NCE), approx. 1h30 drive.

How do I get to hotel from the nearest airport?

By car or private transfer.

What will it cost to hire a cab or town car from the airport to the hotel?

Approximately €215 to €250 one way.

Is there a major train/bus station nearby?

Saint-Raphaël Valescure or Le Dramont station (400m away).

What’s the best way to get around the city?

By car, taxi or local train.

Rooms and In-room Amenities

Is there housekeeping service?

Yes, daily between 9am and 10pm.

What room options are available at the hotel?

Rooms and Suites.

What type of in-room technology can I expect?

Wi-Fi, phone, tablet with press and TV apps, and music speaker.

Can I have ice sent to my room?

Yes, at no additional charge.

I love some of the items in my room, can I purchase them and take home with me?

Some items are available in the boutique. Ask front desk.

Are there smoking rooms? And can I smoke in public spaces?

Smoking is not allowed indoors. Ashtrays are available on balconies.

Do you have room service?

Yes, available 24/7. €10 surcharge applies (except breakfast).

Do all of your rooms have private baths?

No, only the suites have bathtubs.

Are there minibars in the rooms?

Yes, available at extra cost.

Which room amenities are available at the hotel?

Grown Alchemist products, safe, phone, speaker, minibar, Wi-Fi, hairdryer, tablet, coffee/tea, welcome water.

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

Check-in after 4pm and check-out before 11am.

What happens if I damage the guest room?

A security deposit of €300 is charged (€500 for stays of 5 nights or more).

Can you check in early?

Yes, with extra charge and depending on availability.

How late can we check in?

Reception is open 24/7 for late arrivals.

What is required to check-in?

Photo ID, credit card, and a security deposit.

Can I store my luggage before or after I check out?

Yes.

Will I be charged for an early departure?

No, unless the stay is shortened after arrival.

Additional Services

Can I have my clothes laundered and dry cleaned?

Yes, 48-hour turnaround or same day with 30% surcharge.

Do you have a shoe shine service?

Yes, on request and at extra cost. Complimentary shoe mitt in room.

How do I schedule a wake-up call?

Request at reception.

If I am traveling on business, what types of services can you support me with?

Fax, photocopying, and small meeting facilities.

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Yes. Free weights, bench, treadmill, rowing machine, bike, yoga mats.

Where can I securely store my valuables?

All rooms have safes.

Can I send a package to the hotel?

Yes.

Can non-residents access the pools?

Yes. Today, only as a Day Pass at €250, including a spa treatment, lunch and a sun lounger. Booking required: +33 (0)4 89 81 40 60.

Pets

Can I bring my pet to the hotel?

Yes, max 2 pets per room, €25 per pet per day, no size limit.

Payment and Reservation Policies

Can a third party pay for my reservation?

Yes, with prior arrangement.

Does the hotel accept traveler’s checks as payment?

No.

Does the hotel require any kind of deposit prior to checking-in?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is the Nonrefundable reservations policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

Will my credit card be charged when I make my reservation?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is your cancellation policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What type of credit cards are accepted at the hotel?

Visa, Mastercard accepted. American Express not accepted.

Breakfast, Children, and Other Services

Is breakfast included?

Yes, buffet breakfast is offered.

Do kids stay free?

No.

Does your hotel offer currency exchange?

No.

Are extra beds or rollaway beds available?

No. Only baby cots available.

Is there a limit to how long I can stay?

No.

Leisure and Attractions

What should I do and see during my stay?

Walks in Esterel, water sports, horse riding, golf, paintball, buggy (not onsite).

Which popular attractions are close to the hotel?

Belvédère (1.8 km), Rocher Saint-Barthélémy (6 km), Chateau de la Napoule (14 km), Parc Emmanuelle de Marande (18 km).

What are some of the property amenities at the hotel?

Outdoor furniture, garden, 2 bars, 2 restaurants, complimentary Wi-Fi, accessible parking, air conditioning, 2 outdoor pools, DJ daily, live music twice weekly, free yoga/pilates.

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

Estelo (Mediterranean terrace), La Chicoula (bar/snack).

What are some popular restaurants close to the hotel?

Bistrot Loudet (2 km), Tortù Plage (3 km), Clos des Roses (11 km), Les Paillottes, L’Épuisette.

What are some popular venues close to the hotel?

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Which languages are spoken by the staff at the hotel?

English, French, Italian, Spanish, Portuguese, German, Turkish, Nepalese, Dutch, Armenian.

Does the hotel have a concierge?

Yes.

How do we contact the hotel for reservations?

lesrochesrouges@beaumier.com or +33 (0)4 89 81 40 60.

How do we contact the hotel for group sales?

sales@beaumier.com or +33 04 79 00 93 65.

What activities are there to do at the hotel?

Bicycle rental (extra charge), live music, yoga/pilates, DJ sets, bike tours, walking tours, movie nights, water sports including snorkeling, cycling, hiking (off-site), canoeing, table tennis.

Does the hotel have a pool?

Yes, two pools: one sea/saltwater and one classic.

Can I swim in the sea directly from the hotel?

Yes, you can swim from our private pebble beach, deck, and dock.

Are there beaches within walking distance of the hotel?

Yes, La Plage du Débarquement is a 10-minute walk away, with sand and pebble areas. There are also small beaches and calanques along the Esterel coast, including Plage de Boulouris.

Are there coastal paths or hiking trails near the hotel?

Yes, the “Chemin des Douaniers” coastal path and the Esterel park trails are nearby.

Are there local markets or cultural attractions nearby?

Yes, Saint-Raphaël market every Monday morning. Visit Grasse (perfume capital) about an hour away. Large markets along Fréjus plage every Sunday morning, and in old town Fréjus on Wednesdays and Saturdays. Night markets in Fréjus every night in July & August. Visit Rothschild & Ephrussi villas.

Contact our booking agents:

Book direct to get:

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General Information and Access

What is the hotel address?

Is there valet parking? If so, how does the valet parking work?

What parking options are available at the hotel?

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Is there an airport nearby?

How do I get to hotel from the nearest airport?

What will it cost to hire a cab or town car from the airport to the hotel?

Is there a major train/bus station nearby?

What’s the best way to get around the city?

Rooms and In-room Amenities

Is there housekeeping service?

What room options are available at the hotel?

What type of in-room technology can I expect?

Can I have ice sent to my room?

I love some of the items in my room, can I purchase them and take home with me?

Are there smoking rooms? And can I smoke in public spaces?

Do you have room service?

Do all of your rooms have private baths?

Are there minibars in the rooms?

Which room amenities are available at the hotel?

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

What happens if I damage the guest room?

Can you check in early?

How late can we check in?

What is required to check-in?

Can I store my luggage before or after I check out?

Will I be charged for an early departure?

Additional Services

Can I have my clothes laundered and dry cleaned?

Do you have a shoe shine service?

How do I schedule a wake-up call?

If I am traveling on business, what types of services can you support me with?

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Where can I securely store my valuables?

Can I send a package to the hotel?

Can non-residents access the pools?

Pets

Can I bring my pet to the hotel?

Payment and Reservation Policies

Can a third party pay for my reservation?

Does the hotel accept traveler’s checks as payment?

Does the hotel require any kind of deposit prior to checking-in?

What is the Nonrefundable reservations policy?

Will my credit card be charged when I make my reservation?

What is your cancellation policy?

What type of credit cards are accepted at the hotel?

Breakfast, Children, and Other Services

Is breakfast included?

Do kids stay free?

Does your hotel offer currency exchange?

Are extra beds or rollaway beds available?

Is there a limit to how long I can stay?

Leisure and Attractions

What should I do and see during my stay?

Which popular attractions are close to the hotel?

What are some of the property amenities at the hotel?

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

What are some popular restaurants close to the hotel?

What are some popular venues close to the hotel?

Which languages are spoken by the staff at the hotel?

Does the hotel have a concierge?

How do we contact the hotel for reservations?

How do we contact the hotel for group sales?

What activities are there to do at the hotel?

Does the hotel have a pool?

Can I swim in the sea directly from the hotel?