Frequently Asked Questions

General Information and Access

What is the hotel address?

Av. Raoul Dautry, 84160 Lourmarin, France.

Is there valet parking? If so, how does the valet parking work?

Yes, service available from 7:30 am to 11:30 pm. Management of bikes, luggage, and taxis.

What parking options are available at the hotel?

Secure private parking available; free street parking often full.

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Possible depending on availability.

Is there an airport nearby?

The nearest airport is Marseille Provence (MRS).

How do I get to the hotel from the nearest airport?

By car or private transfer.

What will it cost to hire a cab or town car from the airport to the hotel?

Between €130 and €180.

Is there a major train/bus station nearby?

Aix-en-Provence bus station (50 km).

What’s the best way to get around the city?

On foot or by bike.

Rooms and In-room Amenities

Is there housekeeping service?

Yes.

What room options are available at the hotel?

Rooms and suites.

What type of in-room technology can I expect?

Flat-screen TV, Wi-Fi, telephone.

Can I have ice sent to my room?

Yes.

I love some of the items in my room, can I purchase them and take home with me?

Depending on the item: baskets, bath products, decorations.

Are there smoking rooms? And can I smoke in public spaces?

Smoking is prohibited indoors (including in the room), smoking is allowed outdoors.

Do you have room service?

Yes, with a €10 surcharge.

Do all of your rooms have private baths?

All rooms have private showers, no bathtubs.

Are there minibars in the rooms?

Yes, made up of snacks & drinks.

Which room amenities are available at the hotel?

Grown Alchemist products, safe, phone, TV, Wi-Fi, hairdryer, minibar, speaker.

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

Check-in from 4 PM, check-out before 11 AM.

What happens if I damage the guest room?

Report incidents; otherwise, the deposit is used.

Can you check in early?

Possible upon request.

How late can we check in?

24/7 check-in available.

What is required to check-in?

ID card/Passport and credit card.

Can I store my luggage before or after I check out?

Yes.

Will I be charged for an early departure?

No.

Additional Services

Can I have my clothes laundered and dry cleaned?

Yes, with additional charge.

Do you have a shoe shine service?

Machine available in the lobby.

How do I schedule a wake-up call?

Request at reception.

If I am traveling on business, what types of services can you support me with?

Fax, photocopying, desks depending on room category, mezzanine, Wi-Fi, stationery.

Do you have a gym or fitness center?

No.

Where can I securely store my valuables?

Safes in each room.

Can I send a package to the hotel?

Yes.

Pets

Can I bring my pet to the hotel?

Yes, pets are welcome without size or number restrictions depending on room category, €25/night.

Payment and Reservation Policies

Can a third party pay for my reservation?

Yes.

Does the hotel accept traveler’s checks as payment?

No.

Does the hotel require any kind of deposit prior to checking-in?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is the Nonrefundable reservations policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

Will my credit card be charged when I make my reservation?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is your cancellation policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What type of credit cards are accepted at the hotel?

American Express, Visa, Mastercard.

Breakfast, Children, and Other Services

Is breakfast included?

Breakfast available as an option: buffet €25 or light option €9.

Do kids stay free?

Yes, up to 3 years old.

Does your hotel offer currency exchange?

No, ATM nearby for withdrawals.

Are extra beds or rollaway beds available?

Yes, on request in deluxe family rooms.

Is there a limit to how long I can stay?

No.

Leisure and Attractions

What should I do and see during my stay?

Explore the village, wellness activities, various leisure activities offered by the hotel.

Which popular attractions are close to the hotel?

Kingdom of Trees, Threshing Area, Inflatable Air Win.

What are some of the property amenities at the hotel?

Outdoor pool, restaurant, private parking, Wi-Fi, room service, bar, terrace, garden.

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

Bacheto Restaurant, Le Bar, Les Commissions.

What are some popular restaurants close to the hotel?

Le Bouchon, Le Bistrot, Chez Bagy.

What are some popular venues close to the hotel?

Lourmarin Castle.

Which languages are spoken by the staff at the hotel?

English and French.

Does the hotel have a concierge?

No, the reception handles requests for concierge services at an extra charge.

How do we contact the hotel for reservations?

reception.lemoulin@beaumier.com or +33 (0)4 90 68 06 69.

How do we contact the hotel for group sales?

y.jungling@beaumier.com (Le Moulin), a.mignot@beaumier.com, a.valentin@beaumier.com.

What activities are there to do at the hotel?

Yoga, Pilates, live music, gourmet appetizers & pétanque, cocktail workshops, outdoor cinema, Winetruck La Verrerie.

Does the hotel have a pool?

Yes.

Is there a weekly market?

Yes, every Friday from 7 am to 2 pm.

Can I visit Château de Lourmarin from the hotel?

Yes, 2 minutes on foot.

Are there local galleries in Lourmarin?

Yes, several in the village.

Are there hiking or cycling paths near the hotel?

Yes, map and Koomoot app provided.

Are there vineyards or wine tastings nearby?

Yes, for example Château de La Verrerie.

Contact our booking agents:

Book direct to get:

Opening dates:

{{hoverHotelRestaurant.title ?? hoverHotelRestaurant.hotelName}}

Restaurants at {{hoverHotelRestaurant.hotelName}}

{{item.title}}

{{hoverHotelSpa.title ?? hoverHotelSpa.hotelName}}

Request a treatment now:

Book by telephone or email:

Opening hours:

Opening dates:

FREQUENTLY ASKED QUESTIONS

General Information and Access

What is the hotel address?

Is there valet parking? If so, how does the valet parking work?

What parking options are available at the hotel?

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Is there an airport nearby?

How do I get to the hotel from the nearest airport?

What will it cost to hire a cab or town car from the airport to the hotel?

Is there a major train/bus station nearby?

What’s the best way to get around the city?

Rooms and In-room Amenities

Is there housekeeping service?

What room options are available at the hotel?

What type of in-room technology can I expect?

Can I have ice sent to my room?

I love some of the items in my room, can I purchase them and take home with me?

Are there smoking rooms? And can I smoke in public spaces?

Do you have room service?

Do all of your rooms have private baths?

Are there minibars in the rooms?

Which room amenities are available at the hotel?

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

What happens if I damage the guest room?

Can you check in early?

How late can we check in?

What is required to check-in?

Can I store my luggage before or after I check out?

Will I be charged for an early departure?

Additional Services

Can I have my clothes laundered and dry cleaned?

Do you have a shoe shine service?

How do I schedule a wake-up call?

If I am traveling on business, what types of services can you support me with?

Do you have a gym or fitness center?

Where can I securely store my valuables?

Can I send a package to the hotel?

Pets

Can I bring my pet to the hotel?

Payment and Reservation Policies

Can a third party pay for my reservation?

Does the hotel accept traveler’s checks as payment?

Does the hotel require any kind of deposit prior to checking-in?

What is the Nonrefundable reservations policy?

Will my credit card be charged when I make my reservation?

What is your cancellation policy?

What type of credit cards are accepted at the hotel?

Breakfast, Children, and Other Services

Is breakfast included?

Do kids stay free?

Does your hotel offer currency exchange?

Are extra beds or rollaway beds available?

Is there a limit to how long I can stay?

Leisure and Attractions

What should I do and see during my stay?

Which popular attractions are close to the hotel?

What are some of the property amenities at the hotel?

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

What are some popular restaurants close to the hotel?

What are some popular venues close to the hotel?

Which languages are spoken by the staff at the hotel?

Does the hotel have a concierge?

How do we contact the hotel for reservations?

How do we contact the hotel for group sales?

What activities are there to do at the hotel?

Does the hotel have a pool?

Is there a weekly market?

Can I visit Château de Lourmarin from the hotel?